To begin a return, please email [email protected] with the following information:
- Name of purchaser
- Date purchased
- Order number
- Reason for return. Please include photographs of damage.
I haven’t received my order.
We use Australia Post, Couriers Please, Fastway Couriers and Sendle. There are currently delivery delays due to factors out of Butterfly Publishing’s control. However we can provide delivery status updates if required. Please email us your Order Number and enquiry and we will look into it for you.
Our refund and returns policy lasts 20 days. If 20 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
The following goods are non-returnable:
- Gift vouchers
- Downloadable products (eg. printables, ebooks)
- Sale items cannot be refunded. Only regular priced items may be refunded.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 20 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days of approval.
To return your product, you will be provided an address to post it to after we assess your email return enquiry. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of re-shipping your item will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.